How do I return or cancel an item?

Returns and Refunds: We want you to order with complete confidence, knowing that your satisfaction is guaranteed. If you are not completely satisfied, return your purchase in the condition it was received and we will refund your money promptly! All you need to do to get your money back is return the product to us in its original condition, with all the paperwork and an RA number within 30 days of when you receive it. Shipping cost is not refundable. Many Items are subject to a 15% restocking fee. Personal hygiene items and are not returnable. Custom Orders Are Not Refundable! You must call before returning any product for a Return Authorization number, as any order returned without this will may be refused. Items shipped for free cost us to ship them, this cost will come out of your refund.

CANCELLATIONS: If it is during our business hours, Monday through Friday 7:00 AM to 4:00 PM Pacific Time, please call 1-800-634-4351 or email with "Urgent Cancellation" in the subject line. We will do everything humanly possible to cancel your order and give you a 100% refund. However if your order slip through you will be responsible to return it (read above). We will try to redirect the shipment before it reaches you, but sometimes it is just not possible.

120% Lowest Price Guarantee
At, we are committed to making sure you always receive the best price and value on every purchase you make. Our Lowest Price Guarantee is proof of that commitment.

If you should find a lower price, on an item we carry, from a local competitor, an online store, or a catalog, even if that item is already on sale, we will not only meet 100% of the lower price, we will beat the price by an additional 20% of the difference to thank you for bringing it to our attention.

For example, if you find an identical item for $399 at one of our competitors, and our price is $499, then we will match the $399 price and take-off an additional 20% of the difference for a total guaranteed price of $379.

To claim your refund while making a purchase, just indicate the catalog page, newspaper clipping or quote where you saw the merchandise advertised to us in an email at and then save your shopping cart. To claim your refund under this guarantee prior to sale, simply fax or email us with the catalog page, newspaper clipping or quote where you saw the merchandise advertised.

If you have any questions about our 120% Lowest Price Guarantee, please call us at 1-800-634-4351 or email us at Our fax number is (805) 498-8186. Requests for this policy refund for products at or below Access to Recreation’s cost for the product will be up the discretion of Access to Recreation management to accept the submitted price.